How to contact Shein customer service by phone, email and chat

Do you have doubts about Shein and don't know how to solve them?

Don't worry, communicating with Shein is very easy. No matter where you are located, the store's help center works very well.

How can I contact Shein?

To communicate with Shein you can choose between the following ways of communication:

Mail

This is the traditional means of communication for online stores. Shein's contact email address is [email protected]. At this address you can send them all your questions.

You can communicate with them whenever you want but they will only answer you from Monday to Friday. Keep this in mind when writing to them.

Chat

This option is available from Monday to Sunday from 6AM to 9PM (PST Time). You can access from here.

At first, you will be attended by a bot that will give you options to choose from and will recommend different articles to solve your problem.

If you do not find a solution in the articles, you can ask to be referred to an advisor. From the chat itself you will be able to talk in real time with a human from the Shein team.

If you communicate outside the chat's working hours, you can send a message with your data and you will receive your answer within 24 hours.

Phone

The store does not have a phone number you can call but they offer to call you back. You only have to enter your cell phone number and they will contact you as soon as they have an operator available.

Please note that this calling service is only available Monday through Friday from 6AM to 9PM (PST Time), so don't bother trying it in the evenings or on weekends.

If you think it might be easier to solve your problems and concerns by talking to a telephone advisor, this is a great option for you.

Social media

You can send them a message via Facebook from here.

This option may be more convenient if you are the type of person who spends the day on Facebook, but Shein itself warns that there is a longer waiting time here.

This is because they receive a lot of inquiries through this medium, so don't expect an immediate response.

Frequently Asked Questions

Shein has a section of articles that answer frequently asked questions that customers often have.

You may not need to contact support to get the answer to what you're wondering. It should be clarified that if you want to be more calm or need more personalized answers you can always do so.

You will find articles to solve doubts related to problems with orders, deliveries, returns and refunds, payments and promotions, products and stock, account, among others.

From here you can access this section of Shein.

When can I contact Shein?

You can contact Shein whenever you consider it necessary. However, we recommend that you do so when you are in the following situations:

  • If you are having trouble logging into your account or making purchases.
  • If you want to cancel an order and are having trouble doing so.
  • When you have requested a money refund and after a while you have no response. Or if you want to start a refund process and you don't know how to do it.
  • When you want to give suggestions to the store about improving the service.
  • Problems with the labels needed to return products.
  • To inquire about the status of your account or reasons for a block.
  • When you have problems with delays with your packages.

Shein's advisors will most likely propose different ways to resolve this type of conflict (and others) that you may have. They have the ability to solve in seconds that problem that is taking forever for you.

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