Sometimes you might find that the status of your order has changed to “Frozen Order”. There are three reasons for this, all of them the result of an effort to protect you as a buyer.
- The seller is under investigation by AliExpress for undertaking unsafe activities.
- The payment you made is being verified by AliExpress because of an anomaly.
- There is a problem with the order after “opening a dispute”. If you write an email to AliExpress, they will freeze the order and won’t pay the seller till they find a solution to your problem.
This happens most often when AliExpress closes a shop (temporarily or definitely) and paralyzes their activity. If they close the shop definitely they will reimburse you in a few days time.
In any case, if you are still having doubts contact customer service, here.