Shein customer service email

If you are seeking how to reach Shein customer service, there are multiple methods available, and email may be the most efficient option if you're pressed for time.

Wondering how to contact Shein via email? We will explain if it's possible and provide all the necessary details below.

This is Shein's actual email address

If we check Shein customer service center, which you can access from here, you can see the different contact methods of the platform, and as you can see, the platform doesn't explicitly list a contact email.

Don't worry, if you need to contact by email, use the address to send your inquiries. Upon sending your message, you will receive a response and a request number for further correspondence.

While there are mentions of the email online, be aware that emails sent there may occasionally bounce due to mailbox capacity issues.

What information should I add?

For a swift resolution, it's best to include all the necessary information so that the customer service team can respond to you. Be sure to provide essential information such as the order number, tracking number, relevant screenshots, and product photos.

Including these details will ensure clarity and expedite the resolution process.

When will Shein respond to me?

Once your message is received, an automated email containing a request numer will be sent to you promptly. This number will be useful should you opt to reach out to Shein through another channel. Please refrain from replying to this automated email.

Typically, Shein's customer service address their queries within 24 hours. You will receive an email from a different address than the one you send your inquiry.

Please be aware that Shein customer service operates on weekdays only, from monday to friday. If you reach out over the weekend, kindly anticipate a response during the subsequent week.

How can I reply to that message?

In the response email from Shein, it's noted that direct replies to that message aren't possible. Therefore, if you have additional queries, you'll need to send a new email to the address

Don't forget to include a reference to the previous request, as each email generates a unique case number by default. This will help ensure continuity and expedite the resolution of your inquiries.

Shein additional email contacts

Shein offers others email contacts to address specific inquiries and concerns:

  • For queries related to privacy policy terms or website usage, reach out to
  • For media inquiries, please contact
  • To report any issues concerning intellectual property rights, email

Alternatives to email

Contacting Shein via email is possible, but may be also slow and complicated, making it one of the less favored methods of reaching out to the platform.

So here are some alternative methods to address your inquiries.

Social Media

You can send a message via Facebook from here or reach out on Instagram. However, note that response times may be delayed due to the high volume of inquiries received through these channels.


Operating from Monday to Sunday, 9:00 am to 10:00 pm, Shein's chat support is among the most efficient options available. You can access it from here. A chatbot designed to handle common queries will assist you. If your issue remains unresolved, you'll have the option to connect with a live agent.


While Shein doesn't provide a direct phone number, you can request a callback by visiting the Shein customer service page. This service is available Monday to Friday, from 9:00 am to 5:00 pm. Simply provide your phone number, and a customer service agent will reach out to assist you.

Why contact by email?

There are faster and more effective alternatives to contacting Shein. However, there are situations where sending an email proves to be the better option:

  • When you don't have access to your account or it's blocked.
  • If you have issues with making purchases or transactions.
  • If you've requested a refund or return but haven't received a response yet.
  • If you want to have a written record of your communication with Shein.
  • If you experience any problems but are not a registered customer of the online store.

But it's also a good option if you simply don't have time to speak with an agent via chat or phone, and this contact method seems more convenient to you.

Shein customer service team is committed to addressing your inquiries promptly, regardless of the contact method you choose. They will strive to provide assistance and resolve your concerns as efficiently as possible.

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