How to cancel an order on Shein and get a refund

Many times we regret buying something on Shein within minutes of clicking the confirm purchase button.

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Doubts about whether we will get our money back also arise at that very moment. What will happen after ypu cancel? Will you get your points and coupons back? What is the refund process? And what if the order you want to cancel has already been shipped?

Today, we will answer all these questions.

When can I cancel Shein orders?

You will need to log in to Shein, go to the My Orders section, and click on the order you want to cancel to access its details.

Look at the Order Status section. If you come across the following situations you will be able to cancel them without any problems:

Orders in “Processing” status

This status appears when the order has already been approved and is being prepared by the seller. This period of time in which your order has not been shipped yet is ideal to cancel it.

There is no fixed standard of time in which the product is processed, it depends on the seller: many of them ship their products the same day, others the next day or two days later, so it's really a matter of luck.

Orders in “Unpaid” status

This is the simplest case for canceling orders. These are purchases where you have chosen bank deposit or other methods of payment that require a certain period of time to complete.

Generally you have 24 hours to make the payment, so you have that time to cancel the order and therefore, cancel the payment order.

Here you don't need to wait for a refund because the payment was never made. The points and discount coupons you have used for your order will be refunded within 24 hours.

If you don't pay within that period of time, the order is automatically cancelled but it's convenient to do it from Shein to get your points and coupons back without any problems.

How can I cancel orders that have been shipped already?

Main article: Returns at Shein

If your order is already in “Out of Warehouse” or “Shipped” status, you will not be able to cancel it because it has already been shipped. Don't worry, here is the option to make a return to get a refund.

The first thing you must do is wait for the product to arrive at your address. From that moment on, you will have 45 days to return the product.

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You must carry out the procedure from the Shein website or app. Go to “My Orders”, find the order and click on “Make Return”. You will be given a label that you must stick on the package and take it to the collection point they indicate.

Some issues to consider:

  • To return a product it must be in perfect condition.
  • Refunds can be made in the payment method you have chosen or in the form of Shein credit. The refund in Shein credit is received very quickly, while if you do it the other way, the deadline is about a month.
  • You cannot make returns on products in the following categories: lingerie and intimate apparel, bikinis, swimsuits, costume jewelry, bodysuits and accessories.
  • The first return label is free of charge. In the event that an additional label is required to complete the return, it will cost $7.99, which will be deducted from the amount to be refunded.

Beyond the fact that in this case you have to return the product and wait for your refund, it's not a very complicated process, you just have to be patient.

Shein is a reliable company, so don't worry, because you will get your refund.

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