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Sometimes, after making a purchase, we have doubts and want to cancel the order. First of all, you have to take into account that the cancellation can only be done when the order has not been sent yet. If the order has already been sent, we are not talking about cancellation but about disputes or money refunds. In the following article, we will discuss cancellations at AliExpress: how they work, how long they take, and what to do if it appears that the order has been cancelled during shipping.
How to cancel an AliExpress order
There are several reasons why you can cancel at AliExpress: if you have made a mistake (in size, color, address…), if the seller is taking too long to send your order, or if you simply regret your purchase. Don't worry: below we explain how to cancel your AliExpress order in different situations. Cancellation allows you to get your money back if the order has not yet been shipped.
Cancel while the checkout is in progress
The order can be cancelled automatically (without the need for the seller to validate it) while the payment is being checked, that is, in the first minutes after the order is paid. In that period of time, you only have to go here and (your order list), click on “Cancel order” in the corresponding order, and choose one of the options that the platform shows you. Even if you cancel after one minute, AliExpress will process the payment and then begin a refund process that may take a few days.
Cancel if the payment of the order has already been confirmed
If you want to cancel the order after the payment has been confirmed, you can still do it from the same site, but in this case, the seller will have to accept the cancellation. Therefore, it is possible that they have already sent the order and do not accept the cancellation. If you reject the request and send the order, you are entitled to do so since the cancellation must be validated by the seller.
Our recommendation, in this case, is that you send a message to the seller explaining the reasons for the cancellation of the order and asking them to accept. You can contact them from their store or through the order. In addition, it is also important that when requesting cancellation we select “other reasons” as a reason since the rest of the reasons penalize the seller which may lead them to reject your request.
Do I get my money back if I cancel?
If they have accepted your cancellation, they will refund your money. Even if you cancel automatically after placing the order, AliExpress will process the payment first, so you will have to wait a couple of days for AliExpress to refund you. You can check the status of your refund by accessing your order, clicking on “View Details”, opening the “Payment” (or “Finance”) tab, and there you will see the status of the refund.
When the three dots you see in the image are orange, AliExpress will already have finished the return process, but it may take a few more days depending on your bank. Sometimes the refund can arrive before the three orange dots appear. If it has been a long time since you started the refund process, we recommend you read our article on what to do if I don't receive my AliExpress refund.
I cancelled an order paid for with a coupon, will I get it back?
Well, it depends on the type of coupon. For example, if it was an AliExpress coupon and it has been applied to several products, we could retrieve it if all the products that have been paid for with the coupon have been cancelled. However, if the coupon had an expiration date and that date has passed, we may not be able to retrieve it. Likewise, we may not be able to retrieve coupons from the seller or discounts applied through a promotional code.
The seller has not accepted my cancellation… Is there something I can do?
All there's left for you to do is to negotiate with the seller, we recommend you to contact the seller as soon as possible. But if they have already made the shipment, there is little you can do… Opening a dispute in these cases doesn't help as the seller may reject a request to cancel the order and send it. So if you want to cancel an order, do it as soon as possible and inform the seller so they can avoid sending it. Keep in mind that in order for you to receive your product in the shortest time possible, sellers are sending out orders faster and faster.
How do I know if the seller has accepted the cancellation?
When the money has been successfully refunded, the order will appear as “completed” and “order cancelled” on your order list. Remember that it takes a few days for the money to arrive in your account according to the payment method you used and it will arrive by the same means you used to pay.
How to change an order on AliExpress
You may only need to change some features of the order such as an address, color, size… But unfortunately, there is no way to change an order. You can try sending a message to the seller explaining the changes, but some will ask you to cancel the order and buy it again. You have to cancel the order and buy it again. Go to the detail of your order and click “Cancel Order” or go back to the top to read the detailed explanation of how to cancel orders.
An order cancelled by the seller or by AliExpress (“shipment cancelled”)
Sometimes, we find that when we enter our order list, one has been cancelled without our having requested it. It is also possible that the message “cancelled” appears when we send it. That's why we have an article in which we tell you the reasons why an order can be cancelled by the seller or AliExpress. Usually, this happens because the order has not been sent within the preparation time or for security reasons.
One of your most frequently asked questions is when tracking shows a “sending cancelled” message. This occurs when there is a problem with the shipment, the reasons may be several: the courier (from China) has not come to pick up the order from the seller's warehouse, the seller is late in realizing that he has no stock, or the order has been stopped and returned to the warehouse from China customs.
This is a mistake on the seller's part and you are not to blame, so you will get your money back, you don't have to worry about that. First of all, we recommend that you contact the seller and ask them what happened: they will usually apologize, assume his mistake, and propose to resend the order. If they tell you that they will resend the order, make sure they give you a tracking number for the package. Another option is to ask them to return your money, for which you will have to open a dispute at AliExpress.
Other questions and how to buy safely
If in this article we have not resolved your question, we recommend that you enter this section of AliExpress, where you will find much more information, you will also find a contact form and a live chat to contact AliExpress. But if you want to know the best tricks and tips to buy on this platform safely, in our blog you will find a section with tutorials.
In this section, you will find tips to pay safely, how to track your orders, what types of shipments exist or even find out how you can get coupons and discounts for your purchases. If you don't know which one to start with, our Essential Guide to AliExpress has a summary of everything you need to know to buy, it is essential reading whether you are new or have been shopping on this website for a long time.